Reviews

We are very proud to share these kind words from our satisfied customers. Please take a moment to click the "Submit a Review" button below and share your own review.
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Our Customers' Reviews


I came in to get my front-end looked at. There was no hassle. Turned out the inner tie-rod had major play. The Tuffy team located in Farmington on Halsted Rd fixed it promptly and even let me see the damage before hand and explained what the issue was. I previously went to another auto shop and they didnt find anything wrong with my front-end, but I still felt something wrong. So glad I took my car to Tuffy and had it checked out. Now I feel more safe and comfortable on the road.

— Trevon L., Farmington Hills, MI


Always giving great customer service and the guys are always nice.

— Ann P., Novi, MI


I brought my car into tuffy muffler the inspection was thorough and I was shown the work that had to be completed tuffy muffler has been around for a long time back when they were just doing exhaust systems the work was high quality then and it still is now I'll be back to tuffy for future repairs

— Melvin S., Farmington Hills, MI


Great service, honest and helpful. No complaints.

— Cindy S., Farmington Hills, MI


Great service!

— Diane H., Farmington, MI


They are so nice, professional and honest. A great group of people here who work together excellent as a team.

— Jackie K., Farmington hills, MI


I've been doing business with Tuffy's for YEARS. That's because I've always received excellent service. They are honest and work with you to give u the best price. I love the discounts that help you afford to pay for your repairs. Thank you TUFFY'S!

— Diane P., Farmington hills, MI


Great service and pricing. I've been referring friends/family...

— Sandra C., Farmington Hills, MI


Simply the best

— Ronsar B., Farmington Hills , MI


It is always a pleasure meeting with the Tuffy professionals. I was in and out in no time. They are simply the best.

— Carmen C., Farmington Hills, MI


Great service! I came in for the alignment after my car got new tires. Everyone was very courteous and professional. I highly recommend this place!

— Olga T., Southfield , MI


Customer Service - Outstanding! Work done - Excellent! Extremely courteous and professional all around. Gave me timely updates on work until it was completed. James, the manager is very pleasant! Very satisfied job done!

— Jacqui H., SOUTHFIELD, MI


Professional, clean, quick service.

— P A., Farmington, MI


Guys were courteous in completing my scheduled oil change and tire rotation. Service took a little longer (~2 hours) than expected however cabin filter needed replacing and had to wait for part. Overall pleased with thorough service.

— Steve W., Farmington Hills , MI


Tuffy always do excellent work in a timely manner.

— Willie V., Farmington, MI


The service at this facility was excellent. I arrived and they were waiting for me. The clerk at the desk was friendly and personable. The mechanic had me in and out in 45 minutes. I will make sure that I am a repeat customer and will refer others without hesitation. And best of all the car is driving smooth.

— Jackie P., Farmington Hills, MI


I was heading door to take care of an issue and I needed to find a quick oil change. I talked to the store manager He told me if I brought it over right now he get me right in and he did. It was kind of comforting to hear a customer say he drove all the way up from Canton Michigan to this location because he got the greatest service there any did a very good job..

— Robert H., New Boston, MI


Great job friendly people.

— Robert H., New Boston, MI


Thank you Jeremy and the Tech that did my repairs. This was my second time coming to Tuffy for repairs and I was pleased with my service. Thank you for your great customer service.

— Michelle H., Southfield , MI


The three Js are amazing especially Jeremy and Joe. When and if Jeremy is off or working on something James is there to step in! My wifes car battery died and I called and got it is within an hour and Jeremy and Joe had me out with a new battery in less than 45 minutes! They worked me into the schedule! Awesome service! Thanks guys!

— Bob S., South Lyon, MI


Great group of guys! They do excellent work! They have my trust for my vehicle maintenance.

— Rosey A., Farmington Hills, MI


Friendly and professional people. This is my 2nd time here and they always give you suggestions/options to better help you. I could comfortably drop my car off and pick it up the next day. Would definitely recommend to everyone

— Sanjay G., Novi, MI


I was pleased how quickly they got me in and out. They were very courteous and professional. I will continue to do business with them. Thank you so much.

— Anita D., Novi, MI


Fine and sweet like Taffy.

— Muhammad Fayez A., Novi, MI


Very friendly and professional service.

— Leon K., Novi, MI


Like the work that they do plus friendly people

— L k., Farmington Hills , MI


I have been bringing my car's to you for over six years and you have always been very professional and accommodating. Thank you for helping me with my speaker problem thanks to you I can ride in peace and you brought something to my attention that could have been a real danger so I really appreciate you going the extra mile and helping me in the manner you did! Great customer service always and well appreciate!

— LaRhonda N., New Hudson, MI


I had shock installed and the watts link repaired and Tuffy did an excellent job on my car and was finished in a timely manner.

— willie v., Farmington, MI


Awesome guys that do awesome work!

— Rosey A., Farmington Hills, MI


Reasonable Prices, Friendly Service,

— Barbara B., Farmington Hills, MI


I recently went in for an oil change while there, Joe completed their all around check. He from my breaks were in disparate need of being replaced. I knew they were not great but he showed me how bad they were. He replaced my breaks that came into the shop real quick he rotated my tires. All was completed in not a short amount of lot time. Safety was very important to Joe and of course me. My car rides and breaks very smooth. I highly recommend this shop.

— Patricia H., HOWELL, MI


Jeramine was overwhelming with me.He explained everything to me in detail.Extremly nice.He really really went that extra mile.

— Chris J., Farmington Hills, MI


Joe is probably the most knowledgeable considerate and intuitive mechanic Ive known in a long while

— Neiman M., Detroit, MI


Simply the best

— Roni B., Novi, MI


It was something simple like headlight ,but Something major like above and beyond customer service. Fast ,Friendly ,affordable and professional. Thank You Jermey and staff!

— Evon G., Wixom, MI


Great shop, honest authentic approach to their craft. Been taking my car to this location for years. Never had a bad repair or general maintenance experience. They take appointments, allow you to leave your vehicle overnight. Just a solid shop. A+++

— Shawn D., Farmington Hills, MI


Great group of guys here. Excellent service and true attention to detail. Will be bringing my Corvette back for other work very soon.

— Steve R., Farmington hills, MI


Fantastic service! Jeremy and James are always helpful about answering my questions. I got my oil changed on 6/30/2020. Great customer service. Quality work. Thank you.

— Pieter W., Wixom, MI


The crew at Tuffy has always been very knowledgeable, helpful and friendly. I never had a problem there.

— Christopher M., Waterford, MI


The mechanics were quick and honest with me. I loved the speed of service.

— Zeeq F., Farmington, MI


Jeremy and his staff always do a great job in servicing my cars. Giving me options or their opinion to let me know what needs to be done to fix the problem. They are always able to schedule me at a time that is convenient for me. I always recommend others to take their cars to this Tuffys.

— LaShawn E., Farmington , MI


The Tuffy team has always gone above and beyond to make sure that my personal vehicle and all of my companys fleet vehicles are in tip top shape. They wont price gouge and wont throw a bunch of parts at a problem. I recommend them Highly!

— Diane R., Farmington Hills, MI


Very friendly staff!! Great service!!

— Natalie N., Farmington Hills, MI


Both techs were very professional and I was out the door 30ins after I dropped my truck off. Excellent work!!

— Robert C., Northville, MI


I called to schedule an oil change and to check my brakes and they were able to get me in on a Saturday morning and took care of my car. They said my brakes were in excellent condition so I didn't need new brakes, rotated my tires for me, and did my oil change. The customer service was excellent and I would recommend them to anyone.

— Jennifer ., Farmington Hills, MI


Just wanted to say that you guys did a great job. Got me in an out fast on a Saturday. Thank You, Ernie

— Ernie J., Farmington Hills, MI


Hello, Im a little late writing this review. I had my 2012 Dodge Grand Caravan serviced here in late April of 2019. Front brake and Rotor job to be specific. Job was performed perfectly and finished pretty fast. The total cost was fair I would say at $380. Also came with 24 months of free Roadside Assistance and a warranty. In July I came back and had the back brakes and rotors done along with an oil change and Air Conditioning Rear cap and recharge job. Total $809 (which I felt was fair). AC blows cold so me and my kids did not have to sweat over the summer. The Dodge dealership quoted around $2000 to fix the AC. I brought my wives 2011 Lincoln MKX in for her front brakes and rotors to be repaired. Along with an oil change and a tire that needed plugging. All work was done well as with the dodge. Cost was $633. The guys here were very professional and respectful. I would recommend this Tuffy location (Farmington Hills / Halsted Road) to anyone that needs work done.

— John K., Farmington Hills, MI


Wonderful and helpful staff and service in Farmington Hills.I didnt have and appointment and just walked in and my cars tire was patched and got an oil change within a couple hours on a Saturday. Will return!!

— N N., Farmington , MI


I have been taking my vehicles to Tuffy in Farmington Hills for more than ten years. The staff and manager are professional and knowledgeable. They take care of what is needed effectively and efficiently.

— Angie F., Farmington Hills, MI


I stopped in because it looked like the coolant reservoir was low. Jeremy was amazing and filled it up to the level it needed to be. In and out in 5 minutes. Im definitely coming back and recommending this place to everyone. The level of professionalism is extraordinary. Thank you.

— Lauren M., Farmington Hills , MI


Jeremy's service is reliably excellent. He always makes a point of explaining the problems and the necessary solutions in a way that makes sense to me.

— nancy S., Farmington, MI


Excellent Service; Professional, Friendly and Knowledgeable, I can't say enough about the this Tuffy Team....smile. The Technicians were extremely helpful. They were thoughtful and answered all my questions - I was able to bring my vehicle in (short notice) and shown what the problem was. The Technicians Rule! I will not hesitate to recommend Tuffy Farmington Hills - Give Them A Try For All Your Car Needs - You Won't Be Disappointed (Trust Me). I will be back!

— Selena M., Farmington Hills, MI


The manager Tony went out of his way to get me back on the road tonight. He and the mechanic Jeremy stayed late to complete the job. I would recommend Tuffy Auto to all my falmily and friends!

— Walt J., Farmington, MI


I've come to this Tuffy location for service a couple of times and Josh and the crew are very kind and helpful. Each time I come I feel like family. I sit in the lobby and actually have a good time talking to Josh and some of the other customers. They make you feel quite comfortable. A place where you can ask anything about your car! I would recommend this location or Josh's Dad's location also in Walled Lake. Keep up the great work guys!

— Marilyn R., Farmington Hills, MI


I needed a catalytic converter pipe welded. I called around and everyone said to make an appointment in a few days. Called Tuffy Auto Service. Was greeted professionally. Staff and owner are skilled, polite and friendly. They made time the same day. Was asked to arrive at 2 pm. They took my car promptly at 2 pm and did the welding and installed a hose clamp (no charge). They checked my fluids to make sure levels were right. Due to their professionalism I agreed to have my power steering fluid flushed. Steering greatly improved. Will definately use them in the future.Q

— Gene K., Farmington Hills, MI


Thank you to Josh at tuffy Farmington hills, for making my car repair a stress free experience this morning. my car was done on time and the ride to work awesome!! thank you to to Nicholas for a great job!

— barbara ., farmington hills, MI


Tuffy in Farmington hills on Halsted is the best place I get my car services. The owner Josh Rott is extremely efficient and friendly. I would not go elsewhere. So happy I find mechanics I can trust. I went today, my car was being checked, and just told Christopher a problem with the gas door, he looked at it and fixed it graciously! He made my day!! no more problem to put gas!!!

— barbara ., farmington hills, MI


I liked the service of this location very much staff was most supportive and checked my vehicle and did oil change correctly

— Kranthi E., Farmington Hills, MI


Tuffy auto service is very nice.

— Krishna K., Farmington, MI


It's too good.

— Krishna K., Farmington, MI


Extremely satisfied with my experience at Tuffy on Halsted Rd. in Farmington Hills, and highly recommend their automotive repair technicians. Josh is very friendly, honest, and professional and both Nick, and Chris, are highly skilled mechanics. Glad that I found a place that I can trust to service my car!

— Ellen F., Farmington Hills, MI


I had such an amazing experience at this location! The new owner, I believe his name is Josh took excellent care of my vehicle. I will definitely be returning

— Sarah J., Farmington, MI


Tuffy auto service is awesome....!

— Krishna K., Farmington, MI


I had to take the time to thank them for service that was more than I expected. I took my grandson there to have a rim and tire repaired. Over the phone he was given a quote. When we arrived it took less than ten minutes for them to complete the job. Then to my surprise they said the job was too simple to even charge him. They then looked at my tires, checked them and put air in the one that were low. No charge.. Thank you for being so kind, fast and just plain nice. I will recommend them to anyone who needs any type of automobile work done.

— myrna b., southfield, MI


I have a great experience every time I take in used vehicle for inspection before purchase , they inspected the used vehicle perfectly and Josh, the manager, is very knowledgeable concerning any questions that I may have. The staff are friendly and very helpful,

— Nikitkumar M., farmington hills, MI


I just moved to Farmington two months ago and got Tuffy's ad in the mail for a $20 oil change. I live two minutes away so it is very convenient and top of that when I came for my oil change appointment the staff were very friendly, professional and timely. I also needed a new pair of wipers and as a courtesy for writing out this review they gifted me with a BRAND new set of wipers! I definitely will make Tuffy's my spot for anything car related and will recommend them to any of my friends or family as well.

— Anisha J., Farmington Hills, MI


Josh had stopped by my office one day and welcomed us to the area. He said to stop by the shop and he would be more than happy to help us out. Today (10/28) I needed to have my headlight looked at. He and his tech (Nick) were very polite & professional. Nick explained what was going on with the headlight and offered suggestions on how to fix it. I truly appreciated that. I will be returning to get my headlight fixed and I will refer Tuffy Farmington to my friends and family. Thanks again Josh and Nick!

— Katie D., Westland, MI


Very fast, friendly and efficient. Had me in and out of there in no time. Thanks again Josh!!! I will be back in the future.

— Ryan H., Canton, MI


I have been coming to Tuffy at this location for over 7 years. I have always got reliable and friendly service and would recommend this location to anyone.

— karen s., canton, MI


Farmington Hills Tuffy is a full service center. They were extremely helpful and patient. Honesty is hard to come by these days, and this service center was nothing less than pure truth. I highly recommend this location.

— Julie B., Bloomfield hills , MI


It's good place to get all car work done.on time and reasonable recommendations.

— Bhupendra J., Farmington, MI


I've had a great experience every time I've taken my car here. The guys at Tuffy Farmington Hills are great! They are very professional, honest, accommodating and provide fast service. They do what is needed to fix whatever problem you have, and they do so at a fair price. I have tried several places in the area, but I will keep coming back here. They always go the extra mile to help you out.

— Sophie H., Novi, MI


My car was making noise so i called Tuffy Auto service. The guys here are extremely professional and very polite. They properly inspected the car and showed the problem directly to me. It just took few minutes to detect the problem. Price quoted by them is very reasonable and I am fully satisfied. It was a nice experience with Tuffy. I highly recommend Tuffy to everybody.

— Avinash U., Farmington hills, MI


Mike got me in quickly, got new muffler installed right away at good price and service was excellent.

— Ron P., Farmington Hills, MI


First time customer with Tuffy in general and this location specifically. We had brakes/rotors replaces along with some other work, and work very pleased and impressed with transparency and service. Will use exclusively.

— Randall P., Novi, MI


This was my first time to this store and I was very impressed. I was advised by Belle tires to get four wheel alignment on my Chevy Impala. I wanted to get a 2nd opinion and came to Tuffy. The Technician went through the alignment check and found that I did not need an alignment. The Technician was very knowledgeable and explained me the results of the alignment check. I would always go to Tuffy of Farmington for all my car repair needs. I would highly recommend this shop.

— Rahul S., Farmington Hills, MI


This location is the best. They are very fast and have excellent service. The customer service is very friendly. I recommend everyone go here to get there service done!!!

— Joe F., Farmington Hills, MI


After moving from Illinois, Tuffy was the first place I went to to get my oil changed. I lived right down the road and their prices and excellent customer service will keep me coming back.

— Cassie P., Howell, MI


Stopped in with no appointment for an oil change. Josh the manager and owner took care of me RIGHT AWAY with zero wait. Did a full thorough body inspection of vehicle and found/recommended a few additional repairs needing to be addressed sometime in the near future. Overall, EXCELLENT customer service and quality of work. Josh and his crew care about their customers!! Will HIGHLY recommend to ensure everyone. I have found a new home location for any and all future vehicle maintenance!!

— Rob S., Waterford , MI


Stopped in with no appointment for an oil change. Josh the manager and owner took care of me RIGHT AWAY with zero wait. Did a full thorough body inspection of vehicle and found/recommended a few additional repairs needing to be addressed sometime in the near future. Overall, EXCELLENT customer service and quality of work. Josh and his crew care about their customers!! Will HIGHLY recommend to ensure everyone. I have found a new home location for any and all future vehicle maintenance!!

— Rob S., Waterford , MI


They took good inspection with my car and explained visually where the issues were. Which made good sense if you decide to fix it or not. The stuff are friendly and easy to work with. I recommend this place and I will come back for sure.

— Xuanchen L., Northville, MI


Josh and his service team at Tuffy are amazing. They are very friendly and do an excellent job of explaining everything that needs to be done to repair your vehicle. They also explain the financing options if you have a large repair This is the first place that I will go for all of my auto service needs.

— Bridget C., Farmington Hills, MI


I had the best customer service ever at this location. The staff was very professional and helpful. I was serviced immediately after arriving to the shop with a free inspection. They prioritized my needs and gave very reasonable prices. I will definitely return to this shop if I have any problems in the future. The clean appearance, free coffee and wifi was also a plus.

— Deanna R., Detroit , MI


They fixed what's needed And staff is very professional and helpful in doing courtesy check under the hood and recommending what else I need to take care soon This place offers fair prices to fix any issue Overall I Highly recommend this place.

— Naress G., farmington, MI


They fixed what's needed And staff is very professional and helpful in doing courtesy check under the hood and recommending what else I need to take care soon This place offers fair prices to fix any issue Overall I Highly recommend this place.

— Naress G., farmington, MI


Joe greeted me immediately, took my service request, accepted my coupon and gave me an accurate estimate of my wait time. Once the technician had checked my vehicle, Joe explained the car's needs and the prices involved. The service and repairs went smoothly and according to plan-a great experience. What makes Tuffy's really stand out are the courtesy, friendliness and helpfulness of Joe and the staff. I've been there three times and always received tremendous service, which guarantees that I'll remain a loyal customer.

— Nancy S., Farming Hills, MI


Whenever we have gone to Tuffy's in Farmington, they have been very helpful. Joe, the manager always greets us with a smile and always listens to our concerns patiently. The estimates have always been very accurate. Not only in respect to money, but also in respect to when the car will be ready. I have recommended numerous friends and family to this place! -Aijaz

— Shehzeen A., , MI


Joe and the rest of the guys over at tuffy did a excellent job on my truck. I will recommended there services too all my friends and family.

— Raphael N., , MI


I have a great experience everytime I take in my vehicle for maintence work. Joe, the manager, is very knowledgeable concerning any questions that I may have. The staff are friendly and the shop is always clean.

— Michelle M., , MI


Joe. the manager there is very helpful. the folks there are able to quickly diagnostic the problem and then provide the solution with accurate estimation. Will definitely go there again next time.

— Jason W., , MI


Started out with a request for a quote. Talked to Joe and brought my truck in. Usually do all my work myself and had a great experience so much so I brought my car in also. I just did a walk in both times and they had me out the door in an hour or so. Thanks again and will see you in the future when I have other work that I dont feel like doing.

— Tom T., , MI


My car was overheating. I called Walter at Tuffy of Farmington. It was late on Friday when I finally rolled in to the Tuffy on Halstead and Grand River. Walter took my minivan in right away and had the problem diagnosed in minutes. Walter's wife Kathleen drove me home. They called the quote to my cell phone which I OK'd and they fixed my van the next morning. The work was professional at a fair price. I am so grateful that I got a repair on my van so fast and conveniently.

— Gayle A., Livonia, MI


Every time I've been to Tuffy in Farmington, they have been extremely helpful. They take their time and do things right. I don't worry about placing my car in their hands.

— Kelly O., Farmington Hills, MI


I'm brand new to Farmington Hills with no one around that I know. My car broke down literally across the street from this Tuffy location with 15 minutes until closing time for them. They could have locked up shop and went home to their families, but instead they called a tow company to drag my car to their garage and fixed my car so that I could have transportation the rest of the weekend! These guys are good people and great at what they do!

— Chase M., Farmington Hills, MI


I highly recommend Tuffy on Halstead because of the friendly professionals that serviced my car. I had my car towed there on Thursday, 9-13, at 4:10pm and they immediately tried to figure out a way that I could get it started and drive away that night. When it was determined that I needed major work to accomplish that,the store mgr, asked me if I had a way to get home and asked where I lived in Troy. He offered to drive me near my home so my wife could meet me and not have to drive 45 minutes to come get me. Friday morning I received a phone call at 9am informing me that the diagnostics determined that my 1994 Honda needed a new distributor. He had it repaired and running before noon. I asked him to ck out the rest of the car and he found that I needed more work done. All was finished by 4pm, the time promised. THANK-YOU Michael H (Hide)

— Michael H., Troy, MI


I wanted to ask you to thank your mechanic that worked on my car. I figured out that I put a bracket between the tensioner and mount instead of on the outside of the tensioner. His comments about the belt not sitting squarely on the pulley is what lead me to think about the order. Thanks again, Mike

— Mike ., Ann Arbot, MI


I had a great experience taking my car in for an oil change. Very friendly and helpful staff. Gave me a new customer discount without me even asking! A FREE TIRE ROTATION comes with every oil change. The waiting room is very clean offering a computer/and wifi,decent magizine selection, free drinks, and also a free shuttle. I was out the door within a half an hour. I will be back for all my car service needs.

— Jenny F., farmington, MI

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